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RETURN POLICY

 


RETURN POLICY


Eligible merchandise may be returned free of charge. A Returns & Exchanges form and prepaid return label is provided in every order. At this time, shopjcavallo.com offers UPS return labels only for domestic return addresses. The customer is required to pay shipping on return orders sent from outside the U.S. Shipping and handling charges for returned merchandise are nonrefundable unless we have made a shipping error. Upon receipt of returned goods, J. Cavallo reserves the right to deny a refund if the merchandise does not meet return-policy requirements.

Full-price merchandise can be returned for a full refund or exchanged within 30 days of the delivery date.

Sale merchandise can be returned for a full refund or exchanged within 14 days of the delivery date.

Final-sale merchandise cannot be exchanged or returned at any time. All items purchased through Facebook Sale Events are final sale.

Sample-sale merchandise is not acceptable for return. All sales are final.

Worn, altered or washed merchandise is not acceptable for return. All items being returned must be in the original condition, and all tags must be attached.

Download a Returns & Exchanges form

Please send shopjcavallo.com returns to:
J. Cavallo Returns Center
7475 Flying Cloud Dr.
Eden Prairie, MN 55344
USA



GIFT RETURNS & EXCHANGES

Merchandise received as a gift that was purchased on toryburch.com may be returned for a full refund on the original form of payment. A Returns & Exchanges form with instructions is enclosed in your order — simply indicate which method you prefer. If you do not have the form, download it or contact J. Cavallo Customer Care online or at 952-232-1915 between 8 AM and 12 AM ET, seven days a week.


PAYPAL RETURNS

When you use PayPal to pay for your order, we will refund your order according to our policy, with the following exceptions:

Exchanges are not offered on PayPal orders. Merchandise returned to our warehouse will be processed as a refund to your PayPal account.

SHIPPING ERRORS OR DAMAGED PRODUCTS

In the event that we process an order incorrectly or you receive a damaged or defective item, we will gladly replace that item or accept it for a full refund at our expense. J. Cavallo will provide a prepaid UPS shipping label to expedite the return for orders shipped within the U.S. To receive your shipping label and arrange to replace your product, please contact J. Cavallo Customer Care online or at 952-232-1915  between 8 AM and 12 AM ET, seven days a week.

J. Cavallo customers using a third-party shipping service are responsible for any duties, taxes and shipping costs that may occur. J. Cavallo is not liable for any damages from a third-party shipping service.

INTERNATIONAL RETURNS

Please complete the return form included in your shipment and return the package via the DHL carrier option used for the order. Refer to our section on Returns for our full policy.

Send your item via trackable method to the following address:

J. Cavallo Returns Center
7475 Flying Cloud Dr.
Eden Prairie, MN 55344
USA

DUTIES & TAXES REFUND

If you are returning a purchase, you may be eligible for a refund of a portion or all of the duty and taxes. Contact your local customs office for a return of duties and taxes.

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